Shipping FAQ

• How are items typically shipped?
Items are usually shipped USPS First Class Mail or USPS Priority Mail. Shipping cost according to size: small box $5.00; medium box $11.95. Creative Art & Jewelry provides various shipping methods for your convenience.

• Will USPS/FedEx leave my package if nobody is there to sign for it?
Signature is required upon delivery of any package valued at $100 or more for your protection. USPS/FedEx will attempt to deliver 3 business days in a row before returning the package to Creative Art & Jewelry.

• What could delay my order?
Creative Art & Jewelry is committed to protecting our customer’s personal and financial information from being used in a fraudulent manner. We take many precautions in verifying the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.
Once your item has left our distribution center, the shipping method you select during checkout will determine when your order will arrive.

• How do I track the location of my package?
Customers can request their FedEx or USPS tracking number from Creative Art & Jewelry.
Tracking numbers are assigned to packages upon shipment with your order information.
View the status of your most recent order by visiting the Order Status page. You will need your order number and billing address ZIP code. Please note: It may take up to 1 hour for your order information to appear.

For further assistance in determining the status of your order, please contact customer service.